Last Updated: 27/11/2024
This Privacy Policy (“Policy”) explains how Nova Grip (“we”, “us”, or “our”) collects, uses, and protects information when you use our web and mobile application (“App”) and related services (“Services”). By using the App or Services, you agree to the terms outlined in this Policy. If you do not agree with this Policy, please do not use the App or Services.
1.1 Account Information: When you register for the App, we collect information such as your name, email address, and any other details required for creating and managing your account.
1.2 Gym Activity Data: We collect information about your gym participation, including attendance records, schedules, and payment status, to deliver and enhance the Services.
1.3 Usage Data: We collect data on how you interact with the App, such as the features you use, time spent on the App, and any errors encountered, to improve functionality and user experience.
1.4 Device Information: We may gather details about the device you use, including its type, operating system, IP address, and unique identifiers, to optimize the App's performance and security.
2.1 To Provide Services: We use your information to deliver and manage the App’s features, such as attendance tracking, schedule management, and payment monitoring.
2.2 To Improve the App: Usage data helps us refine the App by addressing bugs, optimizing performance, and adding new features to enhance your experience.
2.3 To Communicate: We may use your contact information to send updates, notifications, or changes to the App or Services.
2.4 For Legal Compliance: Your information may be used as required by law, regulation, or to address legal requests or claims.
3.1 With Your Consent: We will not share your personal information or gym data with third parties unless you explicitly consent.
3.2 Service Providers: We may work with third-party providers to support the App’s operation, such as hosting services or analytics. These providers are bound by confidentiality agreements.
3.3 For Legal Reasons: Your information may be disclosed if required to comply with laws, regulations, legal proceedings, or to protect the rights, property, or safety of others.
4.1 Security Measures: We employ industry-standard measures, such as encryption and access controls, to safeguard your data from unauthorized access or misuse.
4.2 Data Retention: Your information is retained as long as necessary to fulfill the purposes outlined in this Policy or as required by law. You can request deletion of your account and associated data at any time.
4.3 Limitations: Despite our efforts, no system is completely secure. We cannot guarantee absolute protection of your information.
5.1 Access and Correction: You can access and update your account information directly through the App. Contact us if you need additional assistance.
5.2 Data Deletion: You have the right to delete your account and associated data via the App. Note that some information may be retained for legal or operational purposes.
5.3 Opt-Out of Communications: To stop receiving promotional communications, you can follow the unsubscribe instructions in our emails or contact us directly.
6.1 Updates: We may revise this Policy periodically to reflect changes in our practices or legal requirements. Significant updates will be communicated via the App or website.
6.2 Effective Date: Continued use of the App or Services after the revised Policy’s effective date constitutes acceptance of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@novasolutionsteam.com.